While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

QA monitoring covers every stage of the software development life cycle, from early design reviews to automated tests and ...

With AI-powered fraud on the rise, it pays to always be cautious. Scams are getting more advanced every day, as seen with ...

On October 5, the Scattered LAPSUS$ Hunters victim shaming and extortion blog announced that the group was responsible for a ...

Scams in Malaysia tend to change with the seasons, from “angpow” scams during Chinese New Year to income tax scams during the ...

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With the holidays right around the corner, you need to be sure to mail packages early to ensure on-time delivery. Keep these ...

Sabrina Casalta says the group’s Irish business has a record of leading the way on innovation in a growing market ...

This month, let us consider values, personal and institutional. Whether as spouse, parent, neighbor, or citizen, values ...

Amazon became notorious for its market-cap-erasing forays into new industries. Now OpenAI is doing the same thing.