AI redefining delivery of enterprise solutions: Vi Business' Arvind Nevatia

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...
GameSpot

Nintendo Is Outsourcing Its Customer Service Support Just Before The Holidays - Report

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...
IEEE

GAME-RL: Generating Adversarial Malware Examples Against API Call Based Detection via Reinforcement Learning

Abstract: The adversarial example presents new security threats to trustworthy detection systems. In the context of evading dynamic detection based on API call sequences, a practical approach involves ...
Florida Today

Health First Health Plans cited by J.D. Power for customer service

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...
Japan Today

AI shakes up call center industry, but some tasks are still better left to the humans

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
Investing

Earnings call transcript: Matrix Service Co. Q4 2025 misses forecasts, stock drops

Matrix Service Company reported disappointing financial results for Q4 2025, with earnings per share (EPS) and revenue falling short of analyst expectations. The company posted an EPS of -$0.28, ...