Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...

Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

Forward on reverse: Insights for marketing to maturity: Part VI: A different kind of customerAtare E. Agbamu, CRMSReverse mortgages,HECMs One of the pearls of marketing wisdom I have taken away from ...

Happy Customer Service Week! As part of our ongoing initiative to improve the content that we serve you, we have created this short Quiz to help us evaluate your knowledge of our brand! Share with ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...