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The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

A leading European customer service outsourcing provider has announced the launch of its advisory board today (2).

Stagecoach South is proud to announce its support for National Customer Service Week, taking place from 6-10 October.

In the highly anticipated 2025 Pasch Website Research Report, dealers nationwide voted Team Velocity, the leading marketing technology provider for the automotive industry, as the #1 website provider ...

Founder of the Customer Experience Professionals Ghana Association, Esther Dokuwaa Ofosuhene, has emphasised that customer service goes beyond mere pleasantries and apologies when things go wrong.

HiveRisk, a leading provider of integrated risk management solutions, has scooped the Excellence in Customer Service Award at ...

Enhanced self-service capabilities put customers in complete control of their digital journey, delivering fast, easy, and ...

In July, attackers stole important data from the Australian airline. It is not yet clear what is now circulating on the ...

“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...