Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

Airbnb is a classic example of this. With “Experiences,” the OTA has built an entire movement around experiential lodging and ...

The owner of a boutique RV resort in northeast Washington has been honored with the inaugural Outstanding Customer Service Award by Washington State Tourism.

Founder of the Customer Experience Professionals Ghana Association, Esther Dokuwaa Ofosuhene, has emphasised that customer service goes beyond mere pleasantries and apologies when things go wrong.

Emirates has opened a new world-class facility in Dubai, to provide a luxurious training experience to almost 25,000 cabin crew ...

The Caterer’s Best Places to Work in Hospitality recognises the top 30 hospitality employers in the UK – whether that’s pubs, ...

The new solution represents a significant leap forward in payments integration. Rolling out first in Bahrain, the joint ...

The woman said she and her husband jumped out of bed, fearing the insects would cling to their clothes or skin, before ...

The line between health and hospitality has blurred over the past two decades, and by 2025 the overlap is presenting some ...