Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Discord says a security breach may have compromised the sensitive information of at least 70,000 users. The social giant says one of its third-party vendors has been hacked, enabling the perpetrators ...

Many of the struggles with agentic AI are tied to the fact that companies tend to lean on a single, generalized AI agent.

Discord, a messaging platform popular with gamers, says official ID photos of around 70,000 users have potentially been ...

Discord says they will not be negotiating with threat actors who claim to have stolen the data of 5.5 million unique users ...

A beta that collects feedback without a plan is just a soft launch in disguise. The best-run programs make feedback the core ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Busy Bee Lawn Care & Sprinkler Repair has announced comprehensive upgrades to its irrigation services, introducing enhanced water efficiency protocols and advanced system reliability measures for ...

Innokenty Isers, founder and CEO of Paybis, explores why crypto adoption remains stalled despite strong regulatory support for stablecoins, arguing that the industry’s focus on speculative trading ...

With Windows 10 no longer supported, IT leaders need to consider how to manage the devices that haven’t yet been upgraded to ...

OMN Next Gen SEO & KI-Marketing Schweiz continues to strengthen its position as a leading force in Switzerland’s digital ...

Lifecore Biomedical faces stagnant growth despite expanded capacity, cost reductions, and favorable industry trends. Read why ...