Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

Discord's support systems were recently compromised in a data breach, where hackers gained access to some user information ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

Discord warns of a data breach to one of its third-party customer support teams that may involve Discord users' personal data ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some governme ...

Discord says a security breach may have compromised the sensitive information of at least 70,000 users. The social giant says one of its third-party vendors has been hacked, enabling the perpetrators ...

Discord, a messaging platform popular with gamers, says official ID photos of around 70,000 users have potentially been ...

Discord says they will not be negotiating with threat actors who claim to have stolen the data of 5.5 million unique users ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...