Businesses that actually do offer personalization well reap the rewards in increased customer loyalty and retention. On the flip side, companies that fail to provide personalized experiences or that ...
Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.
Cloud telephony provider LoopUp and contact center specialist Luware have partnered to integrate global telephony with Luware's Microsoft Teams-native contact center platform.
Agentforce, Salesforce's artificial intelligence assistant platform, aims to revolutionize customer service and administrative tasks by automating processes that traditionally required human ...
A year ago, Certinia made its Customer Success Cloud generally available. It began life with some significant customers already leveraging the Customer ...
The Zacks Consensus Estimate for Salesforce’s fiscal 2026 and 2027 earnings implies a year-over-year increase of ...
Discover why ServiceTitan (TTAN) is rated a buy, with major enterprise wins, strong retention, and AI-driven growth. Click ...
AI is transforming sales and marketing by enhancing precision, personalization, and predictive insights. Key opportunities ...
The acquisition of JMA further increases Aptean’s Nordic footprint, while also bolstering the capabilities of Aptean’s dealer management offerings, purpose-built for the agricultural and construction ...
HubSpot (HUBS) is a top buy with strong AI strategies, new seat-based pricing, and robust ARR growth. Read here for an ...
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Are Weak Cash Flows Hinting at Deeper Challenges for monday.com?
Despite revenue growth, MNDY's weakening cash position threatens its flexibility in an increasingly competitive SaaS space.
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