Hyderabad-based tech start-up Equal on Tuesday announced the launch of EqualAI, India’s first AI call assistant, which will ...

Optus customers have come forward to report more cases of Triple-0 calls failing outside the embattled telcos previously ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice ...

Edmunds advises testing your car salesperson by evaluating their responsiveness and communication before buying, ensuring a ...

Bank of America expects to save tens of thousands of employee hours through a generative artificial intelligence (GenAI) assistant in its Global Payments Solutions (GPS) division. The assistant, known ...

Hiya, a global leader in voice intelligence services, today announced the launch of Caller Reputation, the industry's first caller report card. In cooperation with AT&T, and in service of a healthier ...

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

With AI-powered fraud on the rise, it pays to always be cautious. Scams are getting more advanced every day, as seen with ...

Cold outreach is still one of the most effective ways to build relationships, but success today comes down to personalization ...