Instead of you trying to decide whether to answer, this assistant will pick up the call itself. Using voice-to-voice and agentic AI skills, the receptionist will then ask questions to determine if the ...
A clear example is the Phone app, where answering a call now requires a horizontal swipe instead of a vertical one or single ...
Customers would prefer other options to calling their utility to report outages, writes contributor John McClean.
A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...
Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice ...
Edmunds advises testing your car salesperson by evaluating their responsiveness and communication before buying, ensuring a ...
SoundHound AI Inc., a provider of artificial intelligence-based voice technology, said Red Lobster Hospitality LLC will roll ...
Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...
The Information Commissioner's Office, which enforces data protection rules, has warned the public to be on its guard against ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback