Join Dennis Wakabayashi, The Global Voice of CX, Fanie Vos from LIPCO Business and others to explore ‘The Big Shift’ beyond traditional call centres, mastering omnichannel, and how to leverage AI and ...

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When one woman’s parents set off on a solo cruise, three days of silence sparked worry, but an inquiry on Facebook led to an ...

Meta announced on Tuesday a new Facebook algorithm update that will showcase more Reels videos tailored to users’ preferences ...

A former city commission candidate's post accusing officers of "cowardice" during a recent incident was shared widely. Police ...

The motorists have fallen foul of parent and child bays, with motorists fined for allegedly not having kids with them.

Chase Bank has issued a new warning about scammers impersonating bank staff and law enforcement in increasingly elaborate ...

The real estate profession is often described as one of hustle, relationships, and timing. For realtors, success is rarely about luck—it’s about using the right tools to stay organized, build ...

The USDA’s Food Safety Inspection Service has issued a public health alert about possible listeria in two ready-to-eat meals made for HelloFresh delivery service.

THE warning signs were everywhere in 2005. When Sun Cellular crashed into the Philippine market with unlimited text and call packages, it didn’t just disrupt pricing—it announced the beginning of the ...

Meta has announced that it is to start using the content of your chats with Meta AI to serve up personalised ads on your ...

There’s a place in Ohio where the digital detox happens naturally, and your phone becomes the least interesting thing in your hand—replaced by homemade pie, artisanal cheese, and genuine human ...