A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...
The United States Postal Service (USPS) has launched a mobile app that lets customers manage their mail and packages more ...
In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...
The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship ...
By the will end the fiscal year, Starbucks will have nearly 18,300 locations left across the U.S. and Canada – a total of a 1 ...
Icy streets remained dangerous in Worcester for days following February storm. Now, officials are considering hourly rate ...
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Discord Users Impacted by Customer Service Data Breach
Discord warns of a data breach to one of its third-party customer support teams that may involve Discord users' personal data ...
Marketing, Kotak Mahindra Bank, says each customer insight is a key opportunity for banks to innovate and stay competitive in ...
5don MSN
PPL is requesting its first base rate hike in over a decade. Here’s what it could mean to your bill
The rate hike comes as consumers already are seeing record increases in their utility bills, driven by higher supply ...
Japanese IT firm NTT data today announced the acquisition of EXAH, a leading Salesforce Consulting Partner and AI implementation specialist, an official statement said.
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