How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

The United States Postal Service (USPS) has launched a mobile app that lets customers manage their mail and packages more ...

Strategic pricing reduces acquisition waste, builds trust faster and moves leads through your funnel more efficiently.

The proposed increase in monthly delivery bills for RG&E customers on 600 kilowatt hours of electricity and 83 therms of gas ...

The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship ...

By the will end the fiscal year, Starbucks will have nearly 18,300 locations left across the U.S. and Canada – a total of a 1 ...

RiverLink is changing its customer service provider due to persistent invoicing issues and long hold times. LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that ...

Icy streets remained dangerous in Worcester for days following February storm. Now, officials are considering hourly rate ...

Starbucks is focused on applying data and AI to enable strategic decision-making through customer-centric, data-driven products that directly support the core brand promise—elevating handcrafted ...

The Ohio Department of Commerce Division of Industrial Compliance has launched a new online customer portal designed to streamline operations and improve service for its thousands of customers, ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...