With AI shaping everything from operations to customer engagement, the F&B industry is on the cusp of a new era where success relies on balancing automation with authentic hospitality ...

Mitchell Shire Council is proud to have been awarded the Smooth Sailing Award for Service Optimisation and Customer Experience at the 2025 MAVLab ...

What if your SEO strategy could predict what customers want before they even search? The shift from keyword-centric to behavior-driven SEO is important. When you understand why people search, not just ...

Growth companies that master both continuous improvement and breakthrough innovation outpace those that only optimize.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics and omnichannel communications that allow service agents to seamlessly ...

The platform that makes advanced data science accessible with Graph Neural Networks and Predictive Query Language.

Silverback AI Chatbot has announced the introduction of a new feature, “AI Agents,” which represents a further evolution of its technology designed to support business operations, customer ...

If you want to know how to open a car dealership, the key is building a strong foundation through education, licensing, financial planning, and strategic business management. This roadmap will guide ...

As we continue to break down this year’s QSR Drive-Thru Report, one thing to keep sight of is how traditional operations are balancing with innovation. Even the flashiest tech won’t land if basics are ...

The rate hike comes as consumers already are seeing record increases in their utility bills, driven by higher supply costs. PPL says the additional revenue will help it increase reliability.