Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Syntellect Inc., a leading provider of Customer Interaction Management solutions, has announced that their new Phoenix Data Center is fully operational, thereby increasing their capacity to provide ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

MORRISVILLE, N.C. -- etrials Worldwide, a leading provider of adaptive eClinical software and services that optimize clinical trial management by turning data into intelligence and shortening the ...