For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.
What historically slipped through unnoticed can now trigger a lawsuit, a DOI complaint, or an automatic AI-generated appeal.
TAMPA, Fla. — New property insurance laws will take effect on January 1, just weeks after the details were hammed out by Florida lawmakers. SB 2A, which addresses Florida’s property insurance industry ...
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Artificial intelligence (AI) is increasingly used in claims handling through predictive analytics, automation, fraud ...
The Insurance Institute of Canada (IIC) has kicked off phase three of “Project Reframe”, its national P&C career awareness and rebranding campaign.
State Farm's motion to reconsider an Oklahoma judge's order to produce internal information was denied Friday, as homeowner ...
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The ruling centers on a lawsuit alleging State Farm improperly handled an insurance claim following a 2021 hailstorm.