Sprinklr faces a multi-year operational and revenue model transition amid intensifying AI-centric competition and ...
WinWire today announced it has been named to Constellation Research, Inc.'s 2026 AI-First Service Firms list, shared at the ...
CSX said in an advisory to customers on Sunday, Feb. 1, that it was working to address issues created by a second major storm ...
DeepL, a global AI product and research company, today announced the general availability of DeepL Voice API. This innovative ...
As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...
Integration and automation leader achieves 50% customer growth in just over three years, now serving 30,000+ customers ...
BetMGM said on Monday it is updating its terms of service to explicitly prohibit customers from harassing athletes, a move ...
LIPA and PSEG finalize the $73 million computer system migration, enhancing autonomy after Tropical Storm Isaias-related ...
Several customers are taking their complaints to the ACCC after waiting in hour-long queues for $100 in freebies they never ...
When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...