Personal bios for customer service agents can boost satisfaction

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...
Daily Meal on MSN

9 Food Delivery Services, Ranked Worst To Best

We used customer reviews and our experience with nine food delivery apps to rank some of the biggest names in the industry so ...

WinWire Recognized at WEF Davos as a Premier AI-First Services Firm by Constellation Research for Agentic AI @ Scale

WinWire today announced it has been named to Constellation Research, Inc.'s 2026 AI-First Service Firms list, shared at the ...

Rail services affected as another winter storm hits southeast

CSX said in an advisory to customers on Sunday, Feb. 1, that it was working to address issues created by a second major storm ...

MangoApps Unveils Refreshed Brand and Logo as It Expands to Support Daily Work Across the Frontline

The new logo is MangoApps' first major visual update in roughly 15 years and is designed to work consistently across products, digital experiences, and customer environments. It reflects the company's ...
Press Trust of India on MSN

Yellow.ai launches Nexus, the industry's first universal agentic interface

With 98 ...
MoneyWeek on MSN

How to invest in the new breed of payment providers

Upstart payment providers are taking the world by storm. It’s time for investors to buy in, says Rupert Hargreaves ...

DeepL Launches Voice API for Real-Time Speech Transcription and Translation enabling instant multilingual communication

DeepL, a global AI product and research company, today announced the general availability of DeepL Voice API. This innovative ...

Arcos and OverIT Announce Integration and Distribution Partnership to Streamline Utility Field Operations

Arcos LLC, a leading provider of utility resource management and work execution software, and OverIT, a global leader in field service management ...
Harvard Business Review

In an Automated World, Human Hospitality Is a Competitive Advantage

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...
Business Wire

Boomi’s Market Momentum Accelerates as Enterprises Standardize on Its AI Activation Platform

Integration and automation leader achieves 50% customer growth in just over three years, now serving 30,000+ customers ...