Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Researchers at the Icahn School of Medicine at Mount Sinai in New York, Boston Medical Center, and Boston University ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Blackstone’s $1.6 billion purchase of Shermco marks the foundation of a broader strategy to control every layer of the AI ...

Unity Software (NYSE: U) provides software tools for making and monetizing games. It's used by game developers for all the major platforms, including mobile, console, PC, and extended reality devices.

The two teachers at Fairchild Wheeler Interdistrict Magnet Campus's Information Technology and Software Engineering High ...

Schneider Electric has announced two new reference designs developed in collaboration with NVIDIA, aimed at helping data ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but cloud ...

This is the new asset class—measured not in barrels or ounces, but in workload availability, thermal stability and sovereign ...

Windows 11 25H2 is out now but rolling out slowly. Businesses get it via WSUS on October 14, 2025. Here’s what’s new.