Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

Abstract: In this study, we propose an integrated system to support learners' reviews. In the proposed system, the review dashboard is used to recommend review contents that are adaptive to the ...

End-of-year and holiday events can put enormous strain on digital systems; October is a critical window to test, tune and ...

Microsoft has announced that it is bringing Anthropic's Claude Sonnet 4 and Claude Opus 4.2 models to Microsoft 365 Copilot alongside the OpenAI models. Meanwhile, Microsoft Copilot Studio and ...

https://www.thehindubusinessline.com/economy/logistics/integrated-public-transport-ticketing-app-to-be-launched-by-tn-cm/article70079504.ece Copy "India's first ...

The government has announced the rollout of a pilot programme to support agri-tech businesses. In a keynote speech at the World Agri-Tech Innovation Summit in London this morning, Defra secretary ...

Nvidia CEO Jensen Huang descended on the United Kingdom this week, armed with a pledge to invest £2 billion ($2.6 billion) to supercharge the country’s AI startup ecosystem. Wayve, the U.K.-based self ...

An investigation by BBC Sport has uncovered the scale of a thriving black market for Premier League tickets, raising concerns over fan access, stadium safety, and the integrity of clubs’ ticketing ...

Are black market tickets out of control? A BBC investigation has exposed just how easy it is to buy Premier League tickets on the black market. We bought tickets from four websites labelled ...

In 2021, a group of scientists from China engineered the RoboFalcon—a bird-inspired flapping-wing robot with a newly engineered mechanism made to drive bat-style morphing wings capable of flight.

Tata Consultancy Services will transform Vodafone Idea's business support system with an AI-driven platform. This five-year engagement aims to enhance customer experience through intelligence, ...