Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Worried that remote schooling could become a struggle, a local authority in the Philippines has set up a makeshift call centre staffed by dozens of teachers to make sure students don't fall behind in ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

The National Training Federation for Wales (NTFW) says it is “fully committed to ensuring that apprenticeships are not only protected but prioritised” in the next Senedd term. As a leading ambassador ...

A 17-year-old girl, Muskan, was allegedly shot dead by her father and minor brother in Uttar Pradesh's Shamli district on Sunday evening. Police suspect an honour killing, as her father confessed she ...

The U.S. Army Corps of Engineers broke ground on a new training facility at Joint Base Elmendorf-Richardson in Anchorage, Alaska, that will allow joint forces and coalition partners to exercise ...

Arsenal have continued to show how highly they rate young Kyran Thompson in recent weeks, and he rewarded that faith with another goal on Saturday. Photo via Thompson on Instagram Arsenal spent big to ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Rúben Amorim may be mulling over an unexpected starting XI call as Manchester United travel to face Brentford in the Premier League this weekend. Manchester United will set the tone for this weekend’s ...

JOINT BASE ELMENDORF-RICHARDSON, Alaska — A groundbreaking ceremony was held Sept. 22, 2025, at Joint Base Elmendorf-Richardson to mark the beginning of construction for the Joint Integrated Test and ...