WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

WhatsApp rolls out ads in Updates section as Meta monetizes the messaging app. Discover how this changes your private messaging experience forever.

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

WhatsApp's creators have previously opposed ads, but now Meta is introducing them, which is a big departure for the ...

KVN Software Pvt Ltd launches its WhatsApp API Integration Service in India, enabling businesses to automate support, sales, a ...

In an audit of the customer service performance of ... but in the overall performance. These tools aren’t replacing people – they’re helping humans to provide better and more personalised support.

Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to faci ...

Meta has appointed Arun Srinivas as its new Managing Director and Head for India, effective July 1, 2025. As he prepares to ...

Expedify has introduced what it describes as India’s first fully agentic, AI-native CRM platform, aiming to shift the role of ...

The tool everyone holds in their hands has grown far beyond messaging, writes ARTHUR GOLDSTUCK in his guide to the app's secrets.

Customer experience and operational efficiency were boosted through mobile apps, AI chatbots, and real-time data dashboards.