In this spirit, I offer an open letter to former Utah Sen. Mitt Romney — a bouquet of thanks for his unique and distinctive leadership and service to America. Dear Sen. Romney: ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Myrtle Lloyd, HMRC’s director-general for customer services, said: “I’m urging anyone who missed the deadline to submit their return as soon as possible to avoid any further penalties.” ...

"Our colleagues are working hard to help customers who have been affected – if you need to call us or send us a message, we are sorry if you have to wait longer than usual to get through. If you have ...

"Our colleagues are working hard to help customers who have been affected – if you need to call us or send us a message, we are sorry if you have to wait longer than usual to get through.

Barclays Bank has issued an apology to its customers following technical glitches ... No one will be able to see who is signed up and no one can send messages except the ChronicleLive team.

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

The right customer service software is a huge part of delivering a great experience. But with so many tools to choose from, which is the best one for your business? And what is a customer service ...

Norway’s Wealth Fund has released Elon Musk’s text messages to CEO Nicolai Tangen. The messages show Musk pressuring Tangen regarding the compensation package that the Wealth Fund had voted against.

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic innovation and yield value across their business. At Microsoft, we are ...

Your morning pick-me-up from Starbucks could soon come with another form of motivation such as a smiley face or inspirational message. The coffee chain is telling Starbucks employees to write ...

professor at the New York University Stern School of Business. “Once customers leave, they find other alternatives that they’re happy with,” she said. “It’s not like necessarily they ...