The Arkansas Game and Fish Commission and other local organizations are offering various outdoor events, including bird watching, cooking classes, and nature walks throughout October and December.

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

China is pushing growing numbers of Tibetan rural laborers off the land and into recently built military-style training centers where they are turned into factory workers, mirroring a program in the ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Members of the Texas National Guard have been seen at an Army Reserve Training Center in the southwest suburbs of Chicago, ...

A seventh module released earlier this quarter, Part 214 Supplemental Training, may be customized by a railroad and used to train contractors on railroad-specific on-track safety procedures and rules, ...

NEW COMMUNICATION CENTER. YEAH, THIS IS MORE THAN JUST A CALL CENTER. THIS IS A CLASSROOM. METRO TECH STUDENTS WILL BE ABLE TO STEP INSIDE THIS SPACE AND GET REAL HANDS ON EXPERIENCE RIGHT ALONGSIDE ...

Jordan West, second from right, sits with her three children, Victoria, Oliviyah and Jaidyn, during an official visit to Tennessee. (Photo: Family photo) When Oliviyah Edwards got ready to trim the ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...