The Arkansas Game and Fish Commission and other local organizations are offering various outdoor events, including bird watching, cooking classes, and nature walks throughout October and December.

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

China is pushing growing numbers of Tibetan rural laborers off the land and into recently built military-style training centers where they are turned into factory workers, mirroring a program in the ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Members of the Texas National Guard have been seen at an Army Reserve Training Center in the southwest suburbs of Chicago, ...