An omnichannel strategy goes beyond making your products available on the channels your customers use. A seamless front end ...

When I was out consulting and someone asked me what I was doing, I often said, “I’m a management consultant.” If they probed ...

Change is often presented as an enigma. Unlike a traditional management task, you can’t just devise a plan and execute it. To be an effective change leader, you need to embrace a certain amount of ...

SALT LAKE CITY — Utah's capital city currently allows any number of related people to live in a household, but city planners say other elements of its household size requirements may factor in the ...

“When will AI achieve humanlike intelligence?” I recently asked a friend. “It already has,” he replied, suggesting that if you were to travel back in time to 1995 and evaluate our current versions of ...

To achieve success, organizations of all sizes across industries need to be adaptable to change. While change is constant in almost every organization, managing change is easier said than done.

For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

You’ve launched the AI pilots. You’ve rolled out copilots and chatbots. You’ve invested in licenses, training, and dashboards. And yet, the results aren’t showing up the way you expected. That’s the ...

“If ever there is a misnomer, it’s change management. It rarely causes change—and it’s almost always mismanaged.” That’s how Phil Gilbert, former head of design at IBM, opens his new book Irresistible ...

To be successful in change management, CNOs must be ready to listen to understand, say these nurse leaders. With policies and procedures constantly changing in health systems, nurses can feel ...

Forbes contributors publish independent expert analyses and insights. Dr. Jonathan Reichental covers technology in business and society. The Intelligence Age is powering the emergence of a sweeping ...