To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Toy store Toys “R” Us Canada notified its customers that a threat actor stole their personal information and leaked it on the ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

I’m glad that the woman that did it was brave enough to even go and do something like that to save somebody else.” ...