To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

"That's frustrating," commented one user on the viral social-media post that has received more than 29,000 upvotes.

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...