Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Access to affordable medication is becoming an increasingly urgent issue across the nation. Millions of Americans live far ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

A Jetstar customer has claimed he was told he needed to pay a $60 fine or would be forced to miss his flight - despite pointing out a huge problem with the charge.

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

The post Customer Was Unhappy That Some Of Their Furniture Hadn’t Arrived Yet, And This Manager Had A Hard Time Keeping His ...