The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

You might not wear a name tag or answer a customer support line. And yet, most likely you provide “customer service” every ...

Labour's flagship Crime & Policing Bill threatens to create a "two-tier justice" system amid a rising tide of violence against front-line workers. The Government last week defeated a Lord's challenge ...

Recognition is based on an independent consumer survey of 32,000+ U.S. customers BOSTON, March 5, 2026 /CNW/ -- Temu has been named to USA TODAY's "America's Best Customer Service 2026 List," marking ...

Two employees are no longer working at a Michigan Smoothie King after refusing to serve a customer in a Trump shirt. Is it ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

There is a very special kind of heartbreak reserved for customers in Kenya. It is a special service, labelled Customer Care, only it is far from it. It comes neatly packaged with a fake smile, a bored ...

In 2025, many service departments are still missing the mark by not fully embracing technician videos — a powerful tool that can boost sales, build credibility, and enhance the customer experience. On ...

An Australian fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left in limbo with their orders. Peppermayo, a Sydney-based e-tailer, ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...