CenterPoint Energy earned a 2025 Global Recognition Award for its INSPIRE program, highlighting the company’s leadership ...

Organisations that want to prosper understand that creating a great customer experience is essential. It has to be a strategic approach that cascades down from the C-Suite to the front-liners. In ...

AI is reshaping banking, from hyper-personalisation to fraud detection, transforming customer service and the digital banking ...

ServiceNow today launched the AI Experience (AIx), a contextually aware multimodal AI-driven user interface (UI) for its Now ...

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...

Starbucks CEO Brian Niccol wants to win spending-conscious customers over with great service and beverages, he said Tuesday.

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Since February, when American Airlines created a stand-alone customer service division, it has announced a wide variety of product enhancements and passenger-friendly policies. Airlines editor Robert ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the way brands and customers interact will be fundamentally transformed by the ...

Messaging needs consistency. Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives change. Leaders must model collaboration, remove blockers and keep ...