The owner of a boutique RV resort in northeast Washington has been honored with the inaugural Outstanding Customer Service Award by Washington State Tourism.

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Emirates has opened a new world-class facility in Dubai, to provide a luxurious training experience to almost 25,000 cabin crew ...

The services, which can cost more than $50,000 a year, make impossible dinner reservations and finagle special treatment. In ...

These acquisitions should strengthen SoundHound's position in the nascent agentic AI market, which Precedence Research ...

Airbnb is a classic example of this. With “Experiences,” the OTA has built an entire movement around experiential lodging and ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

The Chief Executive Officer (CEO)-Ghana Tourism Development Company (GTDC), Prof. Kobby Mensah, has highlighted a critical need for improved service delivery within the country’s hospitality sector – ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Leading companies increased AI agent adoption by 119% in the first half of 2025. Employee interactions with AI agents grew at an average monthly rate of 65%. Retail saw AI and agent actions grow at a ...