Meta’s efforts to expand its core business beyond online advertising involve pitching companies AI-powered chat tools that ...

SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

MIDDLETOWN, DE, UNITED STATES, September 9, 2025 / EINPresswire.com / -- ID-Photo.ai, the leading online platform for creating compliant passport and ID photos worldwide, today announced the launch of ...

AI chatbots, essential in customer service, are key investment opportunities, given their market growth. Microsoft, through extensive investment, emerges as a primary player in AI chatbots, ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Klarna has been reassigning employees to customer support after being placed in its talent pool. CEO Sebastian Siemiatkowski said in February that "nothing will be as valuable as humans." Engineers ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

Salesforce has replaced thousands of workers with agentic AI CEO Marc Benioff said he “need[s] less heads” to clear a backlog Humans still bring valuable creativity, but AI adds efficiency Salesforce ...

Apple is unique among big tech companies in that it still doesn't have a dedicated generative AI chatbot on its platforms. The company's first attempt at a chatbot is rolling out now in an early ...