Agentforce, Salesforce's artificial intelligence assistant platform, aims to revolutionize customer service and administrative tasks by automating processes that traditionally required human ...
Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...
Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.
Brisbane-based DSS has launched an enhanced Microsoft Dynamics 365 Finance & Operations (F&O) License Optimisation Service, designed to reduce licensing costs by up to 50% while bolstering enterprise ...
For years, Jira has been the go-to platform for teams managing projects, product development and support operations. However, it has lacked a true CRM system that allows sales, product and delivery ...
Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...
As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...
AUSTIN, Texas--(BUSINESS WIRE)--A new report, released today by Certinia and co-sponsored by Salesforce, reveals that the full-sprint race to adopt advanced Artificial Intelligence is creating a stark ...
What makes Engine Dynamics different from other auto establishments? It’s their customer service and genuine love of cars. Engine Dynamics is an ASE-certified NAPA Auto Care Center. They offer all ...
SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...
TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...
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