Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The internet of things (IoT) ecosystem is larger than ever before, and ...

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

Salesforce.com is rolling out several new features to its Field Service Lightning service that are designed to help technicians work more effectively in the field and make it easier for consumers to ...

With the data from the Internet of Things (IoT) combined with customer relationship management (CRM), companies will have a better idea of when to send out service representatives. Our team tests, ...

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Salesforce on Tuesday is announcing updates to Field Service Lightning, a tool within its Service Cloud that helps workers to respond to customer service requests and engage with customers on site.

Large manufacturers depend on SAP to manage people, parts, contracts and billing. Vigience Field Service brings that data into Salesforce Field Service, enabling dispatchers to: View SAP equipment ...

After coming from the IT service management field for larger enterprise users, ServiceNow has evolved, and today it consolidates several tools and functions to form a unified workflow solution that’s ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Connector enables one-click invoicing and costing, as well as better management of field service profit margins with Rootstock Cloud ERP San Ramon, CA (PRWEB) - Rootstock Software, a leading provider ...