The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Setting up your first home office can feel like an overwhelming task. The sheer number of desks, chairs and devices to pick ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Comau has joined the Sustainable European sodium-ion batteries for stationary applications featuring improved PRocesses, ...

Acting Assistant Attorney General Matthew R. Galeotti speaks during a press conference at the U.S. Attorney’s Office on August 25, 2025. A London teenager is facing a maximum 95 years in prison for ...

A London teenager is facing a maximum 95 years in prison for allegedly calling company help desks and convincing employees to reset passwords in a massive campaign to steal data and hold it for ransom ...

The Home Ministry has established a support desk to address potential untoward activities in society in the wake of the Gen-Z protests and their aftermath. Assistant Spokesperson and Information ...

Recently I let a houseguest use my office. An hour later I found her padding to the refrigerator wrapped in the cream-colored cashmere throw I keep draped over my chair. She helped herself to grapes ...

On the Ground A journalist was physically present to report the article from some or all of the locations it concerns. Subject Specialist The journalist and/or newsroom have/has a deep knowledge of ...

Americans’ views of President Donald Trump’s job performance remain negative amid a flurry of activity from his administration on tariffs, immigration and public health, according to the latest NBC ...

When Ilene Tony and her family were evicted from their Sacramento apartment in 2015, they were given three days to either pay rent or get out. Like for all people getting formally evicted in ...