Half of consumers are concerned that Al will impede their ability to connect to a human, according to Qualtrics XM Institute.

The Contact Centre and Customer Service team at the Public Works Authority (Ashghal) has secured impressive results while ...

The solution lies in transforming a previously reactive customer support department into a proactive CX Hub. To help ...

Tanzania Revenue Authority (TRA) employees in Dodoma Region have been urged to enhance professionalism, maintain integrity, and deliver high-quality customer service as part of efforts to achieve and ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

NiCE (Nasdaq: NICE) today announced a series of tangible customer successes powered by its industry-leading CX AI.

The United States Postal Service (USPS) has launched a mobile app that lets customers manage their mail and packages more ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The City of Thunder Bay is trying to make public access to city services easier and faster by creating a centralized customer service division, providing a one-stop shop for residents.

However, CFOs feel great about their own prospects. A total of 90% say they are more optimistic now about their company’s ...

The adoption aims to help the rental firm improve customer experience and gain greater control over service, maintenance and ...