Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Games QA has become critically important in ensuring a game's success, and working with the right team can be ...

There is still a pilot shortage being seen across the United States, but here in the QCA, a new college program hopes to fix that issue. Black Hawk College is collaborating with Quad Cities Aero, ...

Historical report outlines a 3.4 km by 400-800 m corridor, high-grade channel samples up to ~170 g/t Au, and broad drill ...