Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

James Van Der Beek took to Instagram Sunday evening to reveal he will not be joining Monday’s “Dawson’s Creek” reunion due to a stomach illness. The actor announced last November that he was diagnosed ...

Everyone seems to recognize the fact that artificial intelligence is a rapidly developing and emerging technology that has the potential for immense harm if operated without safeguards, but basically ...

GameSpot may get a commission from retail offers. A Call of Duty movie is in the works now at Paramount, but it's still early days and there isn't much to go on at this stage. But now, Activision is ...

After Terese Willett had a stroke, she needed extensive physical and occupational therapy to regain her independence. At the DeGraff Wellness Center at DeGraff Medical Park in North Tonawanda, Willett ...

Sixty-two National Cancer Institute-designated cancer centers are urging health systems, physicians and hospital leaders to promote human papillomavirus vaccination as a form of cancer prevention. The ...

Former Rep. Gabby Giffords (D-Ariz.) and former Sen. Jeff Flake (R-Ariz.) called for an end to political violence in a USA Today opinion piece that came in the wake of conservative activist Charlie ...

In today's New York Times, Adam Liptak reports on the emerging debate among commentators and Supreme Court justices about what to call the Supreme Court's docket of requests for emergency or interim ...

Get your news from a source that’s not owned and controlled by oligarchs. Sign up for the free Mother Jones Daily. Sunland Park, New Mexico, is not a notably online community. Retirees have settled in ...