Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

With a legacy as the world’s first community foundation, the Cleveland Foundation is no stranger to trailblazing. So, when ...

Researchers at the Icahn School of Medicine at Mount Sinai in New York, Boston Medical Center, and Boston University ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Blackstone’s $1.6 billion purchase of Shermco marks the foundation of a broader strategy to control every layer of the AI ...

The two teachers at Fairchild Wheeler Interdistrict Magnet Campus's Information Technology and Software Engineering High ...

Windows 11 25H2 is out now but rolling out slowly. Businesses get it via WSUS on October 14, 2025. Here’s what’s new.

This is the new asset class—measured not in barrels or ounces, but in workload availability, thermal stability and sovereign ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but cloud ...

Schneider Electric has announced two new reference designs developed in collaboration with NVIDIA, aimed at helping data ...