Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

OpenAI CEO Sam Altman predicts AI will soon replace customer service jobs, followed by programmers. While contact centers face staffing shifts, roles needing human connection, like nursing, will ...

The No. 6 Oregon Ducks are 3-0, with a team that has been dominant on both sides of the ball. With the consistent success, offensive coordinator Will Stein and defensive coordinator Tosh Lupoi were ...

OpenAI CEO Sam Altman has talked about the jobs that could be lost due to the rise of artificial intelligence chatbots like ChatGPT. While admitting that he can't fully predict the future in this area ...

Virginia Tech coach Brent Pry is already feeling the heat after an 0-2 start to the 2025 season, capped by a 44-20 Week 2 home loss to Vanderbilt. The Commodores outscored the Hokies 34-0 in the ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

This isn’t budget trimming. It’s a clear pivot from support teams to AI agents, which now manage roughly 50% of customer interactions. These digital helpers aren’t just answering questions. They're ...

TeKnowledge, one of El Paso County’s largest technology employers, is reducing its Colorado Springs workforce by 324 positions, according to a letter filed with the Colorado Department of Labor and ...

Salesforce has replaced thousands of workers with agentic AI CEO Marc Benioff said he “need[s] less heads” to clear a backlog Humans still bring valuable creativity, but AI adds efficiency Salesforce ...

Tech firms are offering millions for AI pros amid the Silicon Valley talent wars. Excel, however, is still the top tech skill in job listings. Excel, released in 1985, remains crucial for managing ...

SINGAPORE – Fresh graduates could get more support if the labour market worsens and long-term unemployment continues to rise, said Manpower Minister Tan See Leng on Aug 22. The Government is prepared ...