Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Worried that remote schooling could become a struggle, a local authority in the Philippines has set up a makeshift call centre staffed by dozens of teachers to make sure students don't fall behind in ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

A viral app called Neon, which offers to record your phone calls and pay you for the audio so it can sell that data to AI companies, has rapidly risen to the ranks of the top-five free iPhone apps ...

In the new documentary 'In Whose Name?' the then-couple have a heated exchange after West visits the White House in 2018 Ilana Kaplan is a Staff Editor at PEOPLE. She has been working at PEOPLE since ...

U.S. President Donald Trump and China's President Xi Jinping attend a welcoming ceremony in Beijing, China, November 9, 2017. Thomas Peter/Reuters President Donald Trump and Chinese President Xi ...

Kim Kardashian once issued a stark warning to then-husband Kanye West. In the new documentary, In Whose Mind?, out now, featuring never-before-seen footage of the “Gold Digger” rapper over the course ...

The two Weld County Sheriff’s Office employees injured after one discharged their firearm Tuesday afternoon at a training center near Carr were non-certified deputies, officials said. While securing ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

President Trump’s repeated claims about having “solved” the India-Pakistan war infuriated Prime Minister Narendra Modi of India. And that was only the beginning. Credit...Eric Lee/The New York Times ...