Like virtually all software stocks, enterprise software-as-a-service (SaaS) giant Salesforce (CRM +5.45%) has been hit hard this year. Shares are down a stunning 42% on the year a ...

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

Nutshell reports that integrating AI into CRM systems boosts sales by 29%, enabling teams to streamline tasks like data entry ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

A laptop screens shows email as a person reaches out to start typing a message. Knowing how to use an AI agent to sort emails can help you reduce time and fix inefficiencies in your inbox. You open ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst and expert perspective. Customer service platforms are undergoing a ...

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in its ...

A new study finds that certain patterns of AI use are driving cognitive fatigue, while others can help reduce burnout. by Julie Bedard, Matthew Kropp, Megan Hsu, Olivia T. Karaman, Jason Hawes and ...

Benioff reiterated the updated fiscal year '30 revenue target of $63 billion. Washington provided fiscal year '27 revenue guidance of $45.8 billion to $46.2 billion, representing approximately 10% to ...

Salesforce employees are reportedly outraged after CEO Marc Benioff joked about Immigration and Customs Enforcement surveilling international workers at a company event. Benioff made at least two ...

Claude Code generates computer code when people type prompts, so those with no coding experience can create their own programs and apps. By Natallie Rocha Reporting from San Francisco Claude Code, an ...