WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

WhatsApp will introduce paid adverts in its ‘status’ section globally, marking a shift from its ad-free roots. Personal ...

WhatsApp, long considered a sanctuary from ads, is now showing promotions in its Updates tab. Meta’s announcement brings status ads, channel promotions and paid subscriptions to the app. Private chats ...

Fake KYC updates are being utilised by cybercriminals to steal your private information. This is how to spot them and avoid ...

KVN Software Pvt Ltd launches its WhatsApp API Integration Service in India, enabling businesses to automate support, sales, a ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

WhatsApp rolls out ads in Updates section as Meta monetizes the messaging app. Discover how this changes your private messaging experience forever.

In an audit of the customer service performance of ... but in the overall performance. These tools aren’t replacing people – they’re helping humans to provide better and more personalised support.

Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to faci ...

Expedify has introduced what it describes as India’s first fully agentic, AI-native CRM platform, aiming to shift the role of ...