Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …

Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …

Follow How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my …

The option to “Request reimbursement” is only used when you need to request a reimbursement from Route for a refund or replacement order you placed to the customer directly.

For shoppers, the Route app provides an engaging tracking experience with rich updates for all of their online orders in one convenient location. Visual Tracking™ goes beyond simple updates, …

If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, …

Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …

Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims How Route’s claims process works How …

Track, protect, and manage your online orders in one place with Route's real-time package tracking and engagement tools.